Product Manager for Amazon
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| Job Type |
Full-time |
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| Job Status |
Sourcing |
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| Date Posted |
Friday, 19 August 2011 |
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| Location |
Bangalore |
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| Qualifications |
Must-have experience/criteria for role:
- Proven track record of customer obsession.
- Demonstrated ability to think both strategically and tactically.
- Ability to prioritize in an ambiguous environment.
- 3+ years of marketing/product management or supply chain experience.
- Demonstrated ability to formulate data-driven decisions that lead to results.
- Demonstrated ability to conceptualize, manage, and prioritize multiple projects.
- Exceptional interpersonal, communication (spoken and written) and influencing skills and an ability to navigate a complex and unstructured cross-functional environment.
- BA/BS degree.
Preferred experience:
- 4 years e-commerce, marketing, product/program management, supply chain or related experience.
- A background in similar areas and having an extensive network with the home delivery industry.
- An MBA or Masters in Operations or Logistics.
Professional traits that are not unique to this position, but necessary for Amazon leaders:
- Ability to operates and communicate at all business levels.
- Expects, requires and demonstrates continuous innovation.
- Results orientation.
- Ability to think big and to inspire passion in others.
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| Job Description |
This role is responsible for working with the worldwide Amazon team to improve the delivery on Amazon marketplaces to improve the global delivery of products by analyzing marketplace and site data to formulate recommendations on new business initiatives and partnering with operations, technology teams, and product development teams to implement. As a manger of the delivery experience, you will develop long-term strategies to offer customer-centric delivery options and programs, manage the pricing of the various ship options and programs, and ensure a quality onsite customer experience and overall service.
The ideal candidate will be enthusiastic about managing challenging, lengthy projects across multiple teams and locations. He or she will be comfortable marshaling large amounts of data to make decisions and build business cases. We are looking for a Product Manager who shares Amazon's passion for the customer—someone who understands the importance of compelling delivery programs in creating an overall customer experience.
The position is located in Bangalore, India, and reports into the international retail team’s product management group.Â
Focus and deliverables for the first 12 months
- Ensure we monitor and improve the delivery experience of each shipping methodology. (Speed, reliability, customer satisfaction, defect resolution.)
- Â Identify and prioritize the most immediate improvement opportunities.
- Benchmark competitive delivery experience for comparable shipping options and define and implement a roadmap of improvements that ensure Amazon leadership for each of these.
Selected longer-term initiatives
- Create and implement a roadmap that ensures leadership in delivery experience for each shipment method in each business.
- Create a roadmap to enhance and diversify our delivery options in accordance with the development of our customer base and product portfolio. This includes enhancements related to slotted delivery, product recycling, product installation and service, etc.
- Create and implement a delivery option that will enable us to offer a best-in-class customer experience.
Ideal candidate profile
The SPM for Delivery Experience is a passionate customer advocate within Amazon and has a deep understanding of the importance of the delivery experience for our customers. To that end, he or she must be able to develop a clear strategy and business rationale for enhancement to and expansion of our delivery solutions. He or she will work with many different parts of the Amazon organization, including the local transport team and delivery experience teams in Seattle. As such, it is critical to be an effective influencer as well as a passionate leader. An ideal candidate profile may include similar experience in a leading retailer, or on- or off line or a relevant experience in a logistics solutions provider, especially in the field of home delivery. This leader will be known for thinking very big and be simultaneously able to dive deep into details. The candidate may have experience working in a multinational corporation and proven success at leveraging central resource groups on behalf of the business. This person will have a track record as an inspirational people influencer.
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