Technical Project Manager-Quality
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| Job Type |
Full-time |
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| Job Status |
Sourcing |
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| Date Posted |
Wednesday, 04 February 2009 |
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| Location |
Bangalore |
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| Start Date |
4-Feb-09 |
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| Work Experience |
8-12 years |
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| Qualifications |
Engineering/Electronics Graduate |
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| Job Description |
JOB FAMILY SUMMARY:
Works with technicians involved with proper maintenance and operation of IT infrastructure and equipments and aim to improve and then maintain a level of computing services quality in the information technology sector. Implement ITIL processes at organizational level and assess skill requirements for an IT organization via a comprehensive set of procedures with which an organization can manage its IT operations, the procedures do not rely on a particular vendor's technology and can be applied to all aspects of IT infrastructure. Has hand’s on experience to lead virtual teams for Business Continuity and Disaster Recovery (BCDR) activities and Technical Support function within Asia pacific.
PRINCIPAL RESPONSIBILITIES:
* ROLE-SPECIFIC COMPETENCIES:
Service Delivery: Planning and delivery of quality IT services, and looks at the longer-term processes associated with improving the quality of IT services delivered.
* IT Financial Management
* Capacity Management
* Availability Management
* IT Continuity Management
* Service Level Management
Service Support: Associated with the day-to-day support and maintenance activities involved in the provision of IT services.
* Change Management
* Release Management
* Problem Management
* Incident Management
* Configuration Management
Planning to Implement Service Management: Examines the issues and tasks involved in planning, implementing, and improving service management processes within an organization; also addresses the issues associated with addressing cultural and organizational change, the development of a vision and strategy, and the most appropriate method of approach.
Security Management: Assists the IT security team in planning and managing a defined level of security for information and IT services, including all aspects of security incidents. Also includes the assessment and management of risks and vulnerabilities and the implementation of cost-justifiable countermeasures.
Information and Communications Technology (ICT) Infrastructure Management:
Assist’s IT infrastructure team in management from identification of business requirements through the procurement process, to the testing, installation, deployment, and ongoing operation and optimization of ICT components and IT services.
* Network service Management
* Operations Management
* Management of local processors
* Computer installation and acceptance
* Systems Management
The Business Perspective: Provides advice and guidance to help IT personnel understand how they can contribute to business objectives and how their roles and services can be better aligned and exploited to maximize contribution.
Application Management: Assists Internal Computing operations team to manage applications from the initial business need through all stages in the application lifecycle, up to and including retirement. Places emphasis on ensuring that IT projects and strategies are tightly aligned with those of the business through the application lifecycle, to ensure that business obtains the best value from its investment.
Quality:
* Will own and lead the Business Continuity and Disaster Recovery (BCDR) activities for India organization and Technical Support function within Asia pacific.
* Will formulate standard quality & MIS templates.
* Will implement and maintain ITSM quality standards.
* Will identify and maintain quality matrices indicating productivity.
* Will be the owner of initiating quality standards for the team and also follow international standards like ITIL for all the processes.
* Will prepare, review and maintain OLA/SLA with internal and external customers.
* Will produce dashboards on ongoing work and maintain quality of services.
* Will be responsible for all documentation of standards, policies & procedures for the IT support group and will make sure that all processes are documented and are up to date.
* Will need to produce MIS at organizational level on services of all Tech. Support function
PROFESSIONAL QUALITIES:
Leadership:
* Challenges others to develop as leaders while serving as a role model and mentor.
* Manages the development of team by ensuring, when possible, that project tasks are in line with each Innovator's career interests.
* Inspires coworkers to attain goals and pursue excellence.
* Identifies opportunities for improvement and makes constructive suggestions for change.
* Manages the process of innovative change effectively.
* Remains on the forefront of emerging industry practices.
Teamwork:
* Consistently acknowledges and appreciates each team member's contributions.
* Effectively utilizes each team member to his/her fullest potential.
* Motivates team to work together in the most efficient manner.
* Keeps track of lessons learned and shares those lessons with team members.
* Mitigates team conflict and communication problems.
* Plans and facilitates regular team activities outside of the office.
Client ManagemenT:
* Manages day-to-day internal client interaction
* Sets and manages internal client expectations.
* Communicates effectively with internal clients to identify needs and evaluate alternative business solutions.
* Continually seeks opportunities to increase internal client satisfaction and deepen client relationships.
ORGANIZATIONAL RESPONSIBILITIES:
Innovator Development:
* Conducts effective performance evaluations and mentors those with less experience through formal channels.
* Helps team execute career development plans.
* Seeks and participates in development opportunities above and beyond training required by business.
* Trains other innovators and clients through both formal and informal training programs.
* Encourages more junior Innovators to take responsibility for their development within the company.
* Challenges fellow Innovators to progress toward their professional development goals.
Internal Operations:
* Suggests areas for improvement in internal processes along with possible solutions.
* Leads internal teams/task forces
* Approves team members' time and expense reports in a conscientious and timely manner.
* Reviews the status reports of team members and addresses issues as appropriate.
* Complies with and helps to enforce standard AOL policies and procedures.
Technical Knowledge: ITIL, ITSM, Security.
Certifications: ITIL, ITSM, Six Sigma.
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| Company Profile |
Our Client is a leading global Web services company with a substantial and growing worldwide audience, a suite of powerful Web brands, industry-leading products and one of the largest and fastest-growing advertising networks in the United States |
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